These worksheets are an excellent way to start learners thinking about customer service and the role it plays in the business. They contain definitions and brainstorming activities as well as written work activities that capture personal experience with thought provoking questions. They lead up to providing good examples to produce roleplays with. Additionally there is a self analysis survey for learners to complete. It is titled 'Customer Service Self analysis for your and your centre' (Daycare) I have used these resources when teaching early childhood educators, retail staff and other service industries. The resource includes answers and are available in both pdf and .doc format for editing purposes if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This lesson summarises Thomas Kilmanns framework on Conflict Resolution. It covers the different styles of competing, avoiding, accommodating, compromising and collaborating in an easy to understand visual table. There is a task for learners to complete that has them filling in examples of the styles. There is also a word document that has reference to a couple of you-tube videos that can be useful to introduce the lesson. Files are presented in pdf and word format for editing if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This diagram can be printed out for ESOL learners who are studying the future tenses. It covers Present Continuous, Present Simple, Be going to and Will. The diagram demonstrates both useage and form and provides examples. The can be incorporated into a lesson or used on its own. It also has a handout for students to complete. They do this by writing their own sentences into the speech bubbles using the correct form. When I used it, I had a colour copy enlarged to A3 and also provided the learners with an A4 copy. They very much appreciated it.

This is a small collection of Christmas Photos (15) that can be used within your products, as Xmas cards, for backgrounds or for any other use you can think of. These photos are royalty free and may be used for personal and commercial use. They may not be resold in their current state. I do not require attribution.

This is a 25 slide engaging powerpoint presentation that covers the important topic of Active Listening. It includes information on Body Language, Questioning, Paraphrasing, Facial Expressions, and best practice techniques. It is provided with a warm up group excercise and a lesson plan. Teachers notes are included that contains additional information and answers to questions that are posed to students. There is a pdf version and a ppt version that can be edited if required. ** Leave a review for this resource and receive one free resource of your choice from my shop. Communications, Workplace, ESOL and Computing Resources

This is a New Year Word Seach activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.

This resource contains a 25 slide PowerPoint presentation with teachers notes attached in a word document that can be used as a general lesson plan. It has been created specifically for students and will be most useful at the beginning of a school year. My resources are provided in pdf format and a format this is fully editable. Also included is a worksheet that has an example of how to set out SMART goals and room to create their own. The subject of Vision Boards is also touched upon and there are some example pictures of how this can be achieved. Please remember to follow me and leave a review. Once you have left a review, contact me, and you may have one other individual resource free of charge. Thank you for your custom.

Students love working their way through these interactive, fun Escape Rooms. This Digital Escape Room on Halloween includes five challenges. There is absolutely no Preparation for the teacher! Students can work through in groups or on their own. They move from station to station until all questions and activities have been completed correctly. This escape room has been created using Google Forms and is self checking. A scenario is presented that sees the student discovering a cryptic journal left behind by a ghostly resident. Their job is to analyze and decode the journal’s contents to find hidden clues and codes so that you can unlock the secrets of the room and escape! There is no option to Fail. Every page of the journal must be completed and the correct answer recorded for success! The objective calls for them to demonstrate knowledge on Halloween, amongst other critical thinking skills. Once they pass through each station successfully they will have escaped the room. The challenges include working through the Journal: Page 1: Matching the image with a word and gap fill exercise. Page 2: Reading and comprehension of top secret Journal Information. Short fictional text with multi choice comprehension questions. Page 3: Halloween Crack the Code to decode secret words Page 4: Watch a fun and informative video on the history of Halloween and answer questions relating to the video. Page 5: The spooky riddle challenge - students must work out what the riddles refer to. To move to next station students must input a code derived from the tasks. You will need access to: The Internet Google Forms Youtube to watch the video

This is a New Year Crossword Puzzle activity that can be used as a finisher or gap fill or simply for fun! It contains 18 words associated with New Year’s Eve and New Year’s Day. It is provided as a pdf and in a word document so that descriptions can be edited if required.

This Word Search puzzle is suitable as a general or ESL resource. It covers key vocabulary associated with the celebration of Easter. It is provided in an editable Word version and a pdf version. Words are: Easter Bunny Easter Easter Egg Easter Egg Hunt Good Friday Hot Cross Bun Cross Resurrection Crucifixion Christian Celebration Easter Basket

This resource is print ready. It contains a Days of the Week Crossword puzzle and a Mix and Match worksheet using the same word bank. It covers vocabulary such as ‘after’, ‘before’, ‘in between’. Useful to introduce or review with English as a second Language students. The resource is provided in pdf and word format so that the descriptions can be edited if required.